Frequently Asked Questions

Find answers to common questions

How do I determine my correct size?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements in both inches and centimeters to ensure a perfect fit.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You may modify or cancel your order within 60 minutes of placement by contacting our support team.

What materials are used in your apparel?

NetEase Store prioritizes high-quality fabrics including organic cotton, premium linen, and recycled polyester. Specific material compositions are listed under the 'Details' tab of each item.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

How should I care for my NetEase garments?

To maintain the longevity of your clothing, we recommend following the care label instructions. Generally, washing in cold water and air drying is best for most of our fashion pieces.

Are out-of-stock items restocked?

Many of our core essentials are restocked regularly. For seasonal collections, we recommend signing up for 'Back in Stock' notifications on the specific product page.